Lumina

Lumina

Your Privacy, in Plain Language

We believe privacy should be easy to understand. Lumina is built around trust — we explain what information we use, why we need it, and the choices you have.

What we collect

Here’s the kind of information Lumina may use, grouped into categories that stay accurate as the product grows.

Profile information

Information provided during setup for seniors and caregivers, such as:

  • names
  • contact information
  • relationship
  • preferred language
  • interests
  • emergency contacts

Wellness data

  • Heart rate
  • SpO₂
  • Sleep
  • Step count
  • Weight (if a connected scale is used)

Photos

Family photos uploaded through the caregiver app.

Video calls

Live video between senior and caregiver. Video calls are never recorded.

Conversations

Voice is processed so your parent can talk naturally with Lumina. We do not intentionally retain voice recordings after processing. Speech is converted into text, and conversation text may be stored to keep the experience continuous, more personal, and more helpful over time.

Why we collect it

We collect only the information needed to:

  • provide Lumina
  • personalize the experience
  • support caregivers
  • improve reliability
  • maintain security
  • comply with legal obligations

Who can access your information

  • The senior using Lumina
  • Family members authorized through the Caregiver App
  • Authorized members of the Lumina team, only when necessary to provide support, maintain the service, investigate issues, or improve reliability

How your information is protected

Your information is stored using trusted cloud infrastructure with appropriate security measures. Access is restricted to authorized personnel and systems. We continuously improve our security as Lumina evolves.

Trusted service providers

Lumina uses carefully selected third-party providers to operate the service — for example, secure cloud infrastructure, AI services, and website forms.

Some features, including natural conversations and voice capabilities, rely on trusted third-party AI service providers acting on our behalf. These providers process information only as needed to deliver Lumina’s features and are not permitted to use your information for advertising.

Website forms on this site are handled by Formspree, which delivers your message to us by email so we can respond.

Your choices

  • You may request deletion of your information
  • You may withdraw consent
  • You may stop using Lumina at any time
  • You may contact us with any privacy-related request

What we don't do

  • We do not sell your personal information
  • We do not use your information for advertising
  • We do not use your personal information to train public AI models
  • Lumina is a wellness companion, not a medical device, and does not provide medical diagnosis or medical advice

Setting up Lumina includes clear consent for voice processing, wellness information, and video calling (when used), in accordance with Canadian privacy principles.

Contact

Questions about your privacy or data? Use the form below — we respond personally.